Has anyone had any customer service debacles lately? I was pretty mad at Rogers last week. That company just really gets my goat. The story is, I decided to downgrade my cable to "basic plus combo", meaning that I wouldn't get as many channels, or pay as much per month. I called them, and they told me I had to return the satellite box that I had been "renting" from them. I never even wanted that satellite box in the first place and it turns out it hadn't even been necessary for the channels I was getting before. ARGH! So I was paying around $5 per month just to rent this stupid box that I didn't even need. Anyways, I was on the phone for quite awhile with this Rogers guy, figuring out exactly which channels I'd have on the new service, and what my new bill would look like. He said he'd put everything into the system that we'd talked about, and I just had to bring the satellite box thing into any Rogers store.
So later that afternoon, I brought the satellite box into a Rogers store... and guess what... there was NO RECORD of my conversation with dude #1. I repeated everything to the Rogers store people, who were incredibly lame, and then they couldn't take the satellite box thing back from me because there was no indication on my account that my services were changing at all. So essentially, that entire conversation I'd had earlier just didn't exist. The Rogers store people aren't allowed to change things on people's accounts, so they had to call another Rogers person and I had to stand there in the Rogers store and re-explain the whole thing on the phone. SO ANNOYING. Finally the person on the phone changed my account, so the in-store people were permitted to take the satellite box back. It wouldn't have been so annoying if someone would've been even a little bit nice, but they were all really mad at the world and it was super unpleasant.
So, now I'll resume eating berries. Let's take a day off and hang out in the sun!!!!!
Don't even get me started on the fucking cocksuckers at rogers.
ReplyDeleteI don't throw that term around much, "fucking cocksuckers", but I mean it with them.
Your experience with them is just par for the course Cara. I call them about once a month to complain about something wrong with one of their many inept services and EVERY TIME I ask them to remove the password on my account that I set back in 2007. EVERY TIME they ask me for it and EVERY TIME they promise they wont ask me for it again. Also, they just didn't send me a bill for like 4 months and then figured it was ok to charge me the 600 dollars or whatever it was I owed them all on the next bill.
I'M GLAD TED ROGERS DIED. THERE I SAID IT.
woah,that's some intense anger. (more on dj's part than yours.) although, we're having the same no-bill problem as dj, but with our utilities provider. our office manager has called them three times, since we haven't had a utilities bill since march, and everytime, they say, "oh, yeah, i see you called but we haven't taken any action on your account. you should probably just pay the amount on your last bill so you won't have a big bill when we get around to looking into this. we don't want to have to charge you late fees." hahahahaha.
ReplyDeleteMan. I've had the same problems with Bell and Yak. It'd be different if the people "helping" you cared to help . . .
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